Helmwood Veterinary Clinic, located in Elizabethtown, KY, seeks a Hospital Manager to join our practice!
Helmwood Veterinary Clinic is located in Elizabethtown, KY, the 11th largest city in the state. The city itself, however, has a small town feel. We are a well-established clinic that has been here for over 40 years. We also have a sister clinic, North Hardin Veterinary Clinic, located just 15 minutes away in Radcliff, KY. This is a much smaller clinic, but it allows us to be more convenient for the nearby military base. This Hospital Manager position will be responsible for managing both Helmwood and North Hardin Veterinary Clinics.
Helmwood has 3 exam rooms, 2 of which have a scale/lift table combo; North Hardin has 2 exam rooms, both of which have the scale/lift table combo.
Capable of doing in house laboratories with the Catalyst, Procyte, and Vetstat. We also have an outside laboratory that picks up once daily.
We use Isoflourane anesthesia, CO 2 laser, and ultrasonic dental cleaning.
Up to date Avimark technologies.
New VetSpecs VSM 100 surgery monitor with capnography technology.
We see small animals including “pocket pets” such as guinea pigs, ferrets, hamsters, and rabbits. Also we are capable of trimming the wings, beaks, and nails of birds.
We have digital x-rays, as well as digital dental x-ray.
About Elizabethtown, KY:
Elizabethtown is close to many attractions that Kentucky has to offer but far enough away to keep the hustle and bustle on the low end. We are just 45 minutes away from Louisville, where the Kentucky Derby is held. Also near is Bowling Green, where the Corvette museum is located. We are near Abraham Lincoln’s birth place. The Patton Museum, Freeman Lake, Stephen Foster, and many more historical attractions are close by. There is a small community college, Elizabethtown Community and Technical College, nearby.
The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Participates in the planning and budget maintenance process.
Establishes goals for the practice and staff.
Creates the hospital schedule and manages labor costs to budget.
Oversees employee benefits program and hospital insurance plans.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
Implements performance-based incentive and rewards and recognition programs.
Manages staff, including grooming and boarding staff if applicable.
Tracks and maintains current licensure for all DVMs.
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Ensures payroll is accurately completed and submitted for all hospital staff.
Manages accounts receivable and cash on hand, including performing invoice audit reviews.
Manages hospital inventory and controls facility and administrative costs.
Performs other duties essential to the performance of the hospital as assigned.
Bachelor’s degree in business or related degree is preferred.
3-5 years of experience in a manager role, including customer service experience.
Experience in a hospital setting in positions of increased responsibility is a plus.
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management.
Manage time and tasks appropriately and remain flexible with assigned duties.
Supervisory and leadership experience.
Reporting and data analysis.
Problem solving and resolution management skills.
Oral and written communication skills.
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
Interpersonal skills with staff and clients, and works well in a team environment.
Customer service strategies and effective marketing techniques.
HR policies and protocol development.
Staff management including: coaching, developing, and motivating staff
Conduct performance appraisals.
Delegate responsibility and achieve results with hospital team members.
Make decisions confidently and effectively.
Model a professional and courteous manner with staff and clients.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.
National Veterinary Associates (NVA™) is the largest private owner of individually branded veterinary hospitals in the United States. NVA owns over 460 companion animal veterinary hospitals and boarding facilities in 41 states, Canada, Australia and New Zealand. We have over 6,000 veterinary professionals that improve the well-being of patients by providing progressive and compassionate care.