Pompano Pet Lodge in Pompano Beach, FL is looking for a General Manager to join our team!
Our pet lodge, boarding, and day care facility is designed to be safe and enriching for your furry family member. We’re expanding to accommodate even more pets! Our new facility expansion will add 27,000 square feet and include a 10,000 square foot indoor play area for dogs, two residences on the property to allow for 24-hour staffing, and 120 additional indoor/outdoor suites. Not only will your pets have a better time- but you will too! We’re also adding even more webcams throughout the facility, additional parking, and a porta cache for quick drop off.
Located in Pompano Beach, Florida, Pompano Pet Lodge & Doggie Daycare provides your dog with a variety of activities, including group playtime in our half-acre dog park with two in-ground, 15′ x 40′ chlorine-free pools, private family play or private playtime with our handlers. So, whether boarding or simply here for a day of play, South Florida’s number one kennel is the place to be.
Pompano Beach is a city in Broward County, Florida, United States, along the coast of the Atlantic Ocean just to the north of Fort Lauderdale. The nearby Hillsboro Inlet forms part of the Atlantic Intracoastal Waterway. As of the 2010 census the city's population was 99,845, with an estimated population of 102,984 as of 2012. It is a principal city of the Miami metropolitan area, which was home to an estimated 6,012,331 people at the 2015 census.
For more information visit http://www.pompanopetlodge.com/ .
ABOUT THE RESORT
4' x 26' climate controlled indoor/outdoor suites, the largest in South Florida.
Private dog parks on premises with webcams.
Two huge in-ground, chemical-free pools designed specifically for dogs.
Spacious three-story condos for our feline guests.
Webcam Apps for Android & iPhone (Search ODOGGY)
24-hour security cameras.
5' x 1-' all indoor Grande Suites including unlimited play & webcams.
An educated and well-trained staff to care for your pet.
The General Resort Manager is a leader and an integral member of the General Resort management team. The General Resort Manager partners with the Regional Director to provide a smooth and profitable operation by driving revenue and managing costs while creating a resort culture based on high quality guest care and exceptional customer service.
Job Duties and Responsibilities
Leadership and Planning
Creates the resorts schedule and manages labor costs to budget.
Participates in the weekly, monthly and annual planning and budget maintenance process.
Establishes goals for the resort and staff.
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Plans and leads employee meetings.
Oversees employee benefits program and resort insurance plans.
Educates employees on resorts financial policies and procedures, and client compliance program responsibilities.
Develops and implements resort policies
Performs quality checks and reviews of client files.
Manages vendor relationships.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Oversees staffing needs including hiring, training, disciplining and terminating as required.
Recruits new employees and participates in the selection process.
Completes employee orientation, training and performance appraisals.
Coaches and mentors employees and identifies continuous learning and skill building needs.
Implements performance-based incentive and rewards and recognition programs.
Mediates conflict and maintains employee morale.
Manages front office staff including grooming and boarding staff.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Trains staff on client service initiatives and uses client visit growth best practices.
Demonstrates and reinforces the highest level of client service.
Manages client relationships; effectively resolves client issues and escalations.
Oversees client follow-up procedures, including reminders and call backs.
Utilizes client service initiative measurements to evaluate resort and staff performance.
Ensuring payroll is accurately completed and submitted for all resort staff.
Manages accounts receivable.
Reconciles daily cash and monitors the petty cash.
Continually drives revenue and manages costs to budget.
Performs invoice audit reviews.
Manages inventory and oversees the semi-annual inventory process.
Controls all facility and administrative costs.
Utilizes and implements the NVA Incentive Bonus Plan to meet hospital goals.
Qualifications: Knowledge, Skills, and Abilities
Supervisory and leadership experience.
Multi-functional operations including budget and labor management.
Customer service and marketing techniques.
HR policies and protocol development.
Staff management including: coaching, development, performance appraisals, and resolution management.
Customer service best practices.
General management skills including reporting and data analysis.
Problem solving and conflict management skills.
Excellent oral and written communication skills.
Basic computer skills (Microsoft Office, Email, and practice management software knowledge preferred).
The ability to delegate responsibility and achieve results with resort team members.
Must be able to handle multiple tasks and remain flexible with assigned duties.
Capable of championing change and driving innovative programs in the resort.
Must be able to work well in team environment.
Capable of quality decision making.
The ability to coach, correct, develop and motivate employees.
Demonstrates excellent time and task management.
Demonstrates professional and courteous presentation with staff and clients.
Qualifications: Education/ Experience
3-5 years experience in a Manager role.
2-4 years customer service experience.
Experience in a pet resort/hospital setting in positions of increased responsibility a plus.
Internal Number: Pompano Pet Lodge
About National Veterinary Associates
National Veterinary Associates (NVA™) is the largest private owner of individually branded veterinary hospitals in the United States. NVA owns over 460 companion animal veterinary hospitals and boarding facilities in 41 states, Canada, Australia and New Zealand. We have over 6,000 veterinary professionals that improve the well-being of patients by providing progressive and compassionate care.