PetSuites in San Antonio, TX is looking for an excellent General Resort Manager to join our newest facility! This location will be located at the San Antonio Airport.
PetSuites is looking for qualified managers that love dogs and cats as much as we do. If you want to make the newest PetSuites the premier place for boarding, daycare and pet grooming, then apply today. We treat people’s pets like we want our pets to be treated. This means we have high standards and are known in the pet care industry for our integrity, compassion and leadership. If you possess the same traits and have previous management experience with teams ranging from 20 – 35 members, please apply for a management position today. We offer a unique work environment that focuses on keeping pets happy, healthy and well loved. We offer competitive salaries, benefits, and incentive programs for the right candidates.
ABOUT THE RESORT
Overnight and long term boarding for dogs and cats
Doggy daycare 7 days a week
Full service pet spa including grooming and bathing for dogs and cats
Customized playtimes for all types of personalities and interests including group play, swimming and one-on-one time with pet care staff
Hours of operation: 6:30am -8pm Monday – Sunday
Brand New Chesapeake location situated on 2 acres of land
PetSuites has been in business for over 15 years
PetSuites uses top of the line cleaning techniques and products. Smelling is believing.
San Antonio (Spanish for "Saint Anthony"), officially the City of San Antonio, is the seventh most populous city in the United States and the second most populous city in both Texas and the Southern United States. Founded as a Spanish mission and colonial outpost in 1718, the city became the first chartered civil settlement in Texas in 1731, making it the state's oldest municipality. The city's deep history is contrasted with its rapid growth: it was the fastest-growing of the top ten largest cities in the United States from 2000 to 2010, and the second from 1990 to 2000. Straddling the regional divide between South and Central Texas, San Antonio anchors the southwestern corner of an urban megaregion colloquially known as the "Texas Triangle".
San Antonio serves as the seat of Bexar County. Recent annexations have extended the city's boundaries into Medina County and, for a tiny area near the city of Garden Ridge, into Comal County. Since San Antonio was founded during the Spanish Colonial Era, it has a church (San Fernando Cathedral) in its center, located on the main civic plaza in front, a characteristic which is found in some other Spanish-founded cities, towns, and villages in Spain and Latin America. Due to its placement, the city is similar to other Western urban centers, in which areas outside the city limits are sparsely populated and have low density.
San Antonio is the center of the San Antonio–New Braunfels Metropolitan Statistical Area. Commonly referred to as Greater San Antonio, the metropolitan area has a population of 2,454,061 based on the 2017 US Census estimate, making it the 24th-largest metropolitan area in the United States and third-largest in the state of Texas. Growth along the Interstate 35 and Interstate 10 corridors to the north, west and east make it likely that the metropolitan area will continue to expand.
For more information please visit http://www.petsuitesofamerica.com/ .
The General Resort Manager is a leader and an integral member of the General Resort management team. The General Resort Manager partners with the Regional Director to provide a smooth and profitable operation by driving revenue and managing costs while creating a resort culture based on high quality guest care and exceptional customer service.
Job Duties and Responsibilities
Leadership and Planning
Creates the resorts schedule and manages labor costs to budget.
Participates in the weekly, monthly and annual planning and budget maintenance process.
Establishes goals for the resort and staff.
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Plans and leads employee meetings.
Oversees employee benefits program and resort insurance plans.
Educates employees on resorts financial policies and procedures, and client compliance program responsibilities.
Develops and implements resort policies
Performs quality checks and reviews of client files.
Manages vendor relationships.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Oversees staffing needs including hiring, training, disciplining and terminating as required.
Recruits new employees and participates in the selection process.
Completes employee orientation, training and performance appraisals.
Coaches and mentors employees and identifies continuous learning and skill building needs.
Implements performance-based incentive and rewards and recognition programs.
Mediates conflict and maintains employee morale.
Manages front office staff including grooming and boarding staff.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Trains staff on client service initiatives and uses client visit growth best practices.
Demonstrates and reinforces the highest level of client service.
Manages client relationships; effectively resolves client issues and escalations.
Oversees client follow-up procedures, including reminders and call backs.
Utilizes client service initiative measurements to evaluate resort and staff performance.
Ensuring payroll is accurately completed and submitted for all resort staff.
Manages accounts receivable.
Reconciles daily cash and monitors the petty cash.
Continually drives revenue and manages costs to budget.
Performs invoice audit reviews.
Manages inventory and oversees the semi-annual inventory process.
Controls all facility and administrative costs.
Utilizes and implements the NVA Incentive Bonus Plan to meet hospital goals.
Qualifications: Knowledge, Skills, and Abilities
Supervisory and leadership experience.
Multi-functional operations including budget and labor management.
Customer service and marketing techniques.
HR policies and protocol development.
Staff management including: coaching, development, performance appraisals, and resolution management.
Customer service best practices.
General management skills including reporting and data analysis.
Problem solving and conflict management skills.
Excellent oral and written communication skills.
Basic computer skills (Microsoft Office, Email, and practice management software knowledge preferred).
The ability to delegate responsibility and achieve results with resort team members.
Must be able to handle multiple tasks and remain flexible with assigned duties.
Capable of championing change and driving innovative programs in the resort.
Must be able to work well in team environment.
Capable of quality decision making.
The ability to coach, correct, develop and motivate employees.
Demonstrates excellent time and task management.
Demonstrates professional and courteous presentation with staff and clients.
Qualifications: Education/ Experience
3-5 years experience in a Manager role.
2-4 years customer service experience.
Experience in a pet resort/hospital setting in positions of increased responsibility a plus.
If you are looking for an excellent opportunity to work with dedicated staff in an animal filled environment we want to hear from you!
Internal Number: San Antonio
About National Veterinary Associates
National Veterinary Associates (NVA™) is the largest private owner of individually branded veterinary hospitals in the United States. NVA owns over 460 companion animal veterinary hospitals and boarding facilities in 41 states, Canada, Australia and New Zealand. We have over 6,000 veterinary professionals that improve the well-being of patients by providing progressive and compassionate care.